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Posted: Friday, August 25, 2017 2:03 AM


Johnson & Johnson Vision is committed to improving and restoring sight for patients worldwide. Since debuting the world’s first disposable soft contact lens in 1987, it has been helping patients see better through their world-leading ACUVUE® Brand Contact Lenses. In 2017, J&J expanded into cataract surgery, laser refractive surgery (LASIK) and consumer eye health and now serves more than 60 million patients a day across 103 countries with its eye health portfolio. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal opportunity employer.
Reporting to the Commercial Excellence Manager, the Contract Specialist is experienced in managing contracts, and is responsible for maintaining a high level of customer satisfaction (internal to AMO and external accounts) through timely and correct contract and RFP processing. This includes accountability for responding to customer inquiries and providing insight into market trends from a procurement perspective. The scope of this position includes all AMO business unit customers within Canada.

Major Responsibilities:

• Process all types of proposals (RFQ, RFP, Sales Agreement, Amendments) received from internal and external customers. Focus is group purchasing organizations, acute care accounts and clinics. Proportion of role is 25% RFPs
• Process tenders by proactively coordinating business unit teams to review existing responses for common questions/clauses that can be leveraged from other strategic responses, develop new/targeted responses and recommending responses based on industry knowledge. Coordination of translation services may be required for some tenders, in addition to providing feedback on phrasing based on industry knowledge and context.
• Develop phrasing of responses in a manner that will instil customer confidence in AMO.
• Ensure that the tenders requirements are met in a compliant manner, final documentation is submitted on time, and retained for easy retrieval according to departmental processes
• Collaborate with and challenge internal marketing and sales partners to ensure the best bid response is put forward for each opportunity
• Maintain SOX and HCC documentation as required and maintain RFP win/loss award information
• Perform daily search for new tenders, review tender documents and identify significant information for the business
• Address contract related inquiries from external customers (RFQs, pricing inquiry etc.), and issue reports for external customers as required
• Liaise with the Contract Coordinators and Financial by deciphering bid information, pricing discrepancies etc.
• Proactively generate non-routine correspondence to secure additional customer information or resolve queries.
• Build the relationship with Procurement function for external customers by proactively seeking feedback on current bids, current contracts and customer procurement objectives. Provide this knowledge to the Manager for incorporation into market intelligence processes
• Innovate and lead contracts related process improvements that will create value for the organization
• Embrace and use all new tools and systems as requested by Management.
• Participate in various initiatives as required by Management

Relevant knowledge and experience:

• Proven contracting related experience;
• Excellent communication (verbal & written) and problem solving skills, outstanding customer service orientation;
• Ability to assess risk and escalate appropriately;
• Ambitious, self-motivated with the ability to multi-task and effectively manage priorities;
• Ability to portray professional demeanor through varied communication (email, phone) ;
• Ability to work under pressure in a dynamic environment;
• Exceptional attention to detail.
• Well developed product knowledge

Technical competency requirements:

• Excellent command of English and French languages
• Post secondary education
• Proficiency with MS Excel, MS Word, MS Outlook, ERP/business intelligence systems and other desktop applications.

BE VITAL in your career; Be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.
Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

Primary Location
Johnson & Johnson Inc. (7695)
Job Function
Requisition ID

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• Location: Markham, Toronto

• Post ID: 83968613 toronto is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017