Posted: Tuesday, September 5, 2017 6:07 PM
Requisition ID: 2307
Join the Global Community of Scotiabankers to help customers become better off.
PURPOSE OF JOB:
The successful applicant will be a key member of the IT and S IVR Team focused on specific technology segments including IVR, Natural Language (NLU), Voice Biometrics, Intelligent Routing, and Contact Centre Transformation.
We are looking for a Senior Solutions Architect to lead the creation of a comprehensive end:to:end detailed solution with overall accountability and delivery for the technical specifications and design. You will also be responsible for specific technology applications, acting in a technical lead role with oversight into these applications. Youll be exposed to large:scale, complex and enterprise:wide projects.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Heres some of what you may be asked to perform:
:Develop and document a detailed solution design imparting your subject matter expertise throughout the lifecycle.
:Give solution options, best practices and bolster stakeholder support.
:Collaborate with stakeholders on intake requests and project estimates.
:Produce top:notch functional, technical and user interface designs.
:Take business, Enterprise Architecture, system performance and development standards requirements, then develop functional, technical and user interface designs for an application and/or system.
:Consult on Vendor and Internal Requirements Specification development.
:Respect Scotiabank's technology delivery practices and standards, project management disciplines, business technology architecture, and risk and production capacity : this includes thorough project requirements, documentation, scope estimates, and costs.
:Provide technical support to promptly resolve escalated incidents/outages
:Advanced and extensive knowledge and experience with Voice and IVR applications : design, development, testing and implementation; and related technical environments, standards, processes, procedures, programming languages and operating systems
:Knowledge and associated experience with Voice Call Routing and Natural Language Speech Recognition, Directed Dialogue Design, dtmf Design, Voice Biometrics, Intelligent Routing, Contact Centre operations
:Define deployment plans for break fix, maintenance, transformational and enterprise deployments
:Conduct ongoing design reviews with vendor and business owner teams to engage in opportunity discussions. Present solutions from start to finish.
:Manage meetings around changes and environmental impacts with Technology partners and Line of Business support teams.
:Manage opportunities for verification and application improvements.
:Environment Management role working with Technology partners
:Support the projects in flight through architect role as necessary
:Engagement with Project and change control intakes across multiple channels. This will include Intake estimation
:Subject matter expertise, seasoned in counselling vendors, clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing
:Commitment to and belief in the quality of your deliverables
:Undergraduate Computer Science Degree or Technical Certificate
:5+ years of relevant experience (IVR dtmf, NLU and DD, Call Routing, Voice Biometrics, Telephony Framework)
:Advanced Genesys Voice Portal and vxml design and development experience
:Avaya CM and Nuance Development Experience
:Avaya CMS and Nuance Application Reporting Experience
:Natural Language Speech Recognition and Directed Dialogue Design and Development Experience
:Voice Biometrics Experience
:Avaya Contact Centre Technologies
Location(s): Canada : Ontario : Scarborough
As Canada's International Bank, we are a leader when it
• Location: Toronto
• Post ID: 85165903 toronto