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Posted: Monday, September 4, 2017 6:26 PM


Requisition ID: 3849
Join the Global Community of Scotiabankers to help customers become better off.
JOB SUMMARY:
The Application Maintenance and Operations team for Distribution Systems is responsible for ongoing maintenance and enhancement of the production systems for various business lines. The systems supported by the team are a combination of vendor and in house built applications. Various technologies and platforms are used in a mix mode environment.
In addition the department has recently assumed the responsibility of supporting a sizeable portfolio of critical applications that support the Customer Interaction Management business line and are grouped under the CIM application domain. Some of the key critical applications that the team is responsible for supporting and maintaining are Salesbuilder, Mapping Tomorrow, SIS, NPS, CIM1 and 2, Mortgage Solution Builder (MSB), Total View and Sales Hub, among others.
These applications in turn are in support of critical business functions and are used by various channels within Scotiabank. Our portfolio is dynamic and continues to grow as we are constantly evaluating and engaging with our business partners in the transition of production support for many of their existing applications within our team.
Reporting to the Senior Manager Development, the Manager Development is responsible for the effective and efficient delivery of assigned tasks with the main focus on managing multiple initiatives and directing work to team members as required. Tracking problem and incident resolution and ensuring Service Now queues are managed closely and items have been assigned the right criticality and resources. In addition, the role requires participation in meetings related to problem resolutions and to providing periodic updates to clients on their requests and issues they have raised.
This position requires a combination of project management knowledge, team leadership skills, technical skills, understanding of application life cycle development methodologies and knowledge of client relationship management.
The Manager Development must be highly motivated and results oriented with strong project management and change leadership skills. The Manager Development will be required to collaborate with Senior Managers, Business Analysts, Developers and Architects of both internal and external departments to drive the delivery of fixes and enhancements within the committed time and effort.
In addition, the Manager Development is expected to provide the department with leadership and innovation in problem solving, system improvements, reducing the problem backlog, improving processes and development techniques and drive initiatives that will generate greater efficiencies across the department.
The Manager Development will work closely with the Senior Manager Development to create and execute strategies that will:
: Introduce new methodologies, including agile development to improve quality and velocity;
: Improve and revise existing processes to cut support costs and focus team effort in providing value for the business partners; and
: Improve operational efficiencies and customer satisfaction.
KEY ACCOUNTABILITIES:
- Responsible for providing support to the Senior Manager and as required the Director. The role will manage the various ServiceNow queues and ensure all incoming work is actioned and assigned accordingly.
- Management of production changes and tracking of all deliverables for the team, such as raising RFC's, participating in CAB meetings, coordinating release activities and assigning roles and responsibilities to release activities.
- Prepare backlog and demand status reports by collecting, analyzing and summarizing information and trends from Service Now queues and ad:hoc requests.
: Be a point of escalation for critical incidents that require immediate response and action.
- Ensure SLA's are met

Source: https://www.tiptopjob.com/jobs/71227206_job.asp?source=backpage


• Location: Toronto

• Post ID: 85165623 toronto
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