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Posted: Tuesday, September 5, 2017 6:58 AM

Customer Service Ambassador / Commuter Train Operator : GO:TOR03399
Description
CUSTOMER SERVICE AMBASSADOR
COMMUTER TRAIN OPERATOR
Description
At Bombardier, 70,000 employees in 60 countries work together to evolve mobility worldwide : one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.
POSITION SUMMARY:
The Customer Service Ambassador is the onboard face of GO Transit to their rail commuters, thus an ideal candidate for this position must exhibit the following abilities:
: Excellent written and verbal communication skills, including ability to perform report writing, public address announcements and radio communication
: Prioritize tasks in a fast operational environment
: Safety consciousness to ensure personal and passenger well:being
: Maintain focus and concentration in crowded and busy space;
: Exceptional punctuality
: Exceptional interpersonal skills, empathy, and teamwork
: High level of integrity, ability to work without continual supervision
CUSTOMER SERVICE AMBASSADOR (CSA)
DUTIES:
: Attend to, resolve and escalate customer service issues on a daily basis
: Operate independently and make sound business decisions that show customer and operational focus
: Make all public service announcements, including but not limited to informing passengers of any delay of five minutes or more, station stops, special on board announcements etc.
: Ensure that all passengers have alighted, discarded newspapers and other litter picked up, lost personal items are collected and doors secured at terminus
: Responsible to safely deploy the accessibility ramp as well as operating the required doors at station stops through radio communications following GO Transit Accessibility Guidelines (appropriate training will be provided)
: Interface regularly with the Train Operator, GO Commuter Central and host railway's rail traffic control centers (RTC) when required via the radio as well as a PDA
: Communicate with Maintenance staff in order to correct defects which could affect train performance on the road to minimize delays to train and passengers
: Implement and carry out the evacuation plan in the event of an emergency.
: Compile customer service reports and other reports as required
: Attend to passenger medical emergencies as a "first responder", providing first aid care.
: Attend to passenger assistance alarms (code 1033), which may be, but are not limited to: conflicts, medical issues, medical emergencies, disturbances, etc.
: Conduct pre:departure equipment inspections
: Work weeks will involve being available 24 hours a day, 7 days per week with scheduled days off being afforded within a 7 day work week
QUALIFICATIONS:
: Secondary School Diploma
: Valid "G" class driver's license and access to a vehicle
: Minimum 5 years of relevant work experience
COMMUTER TRAIN OPERATOR
QUALIFICATIONS:
: Exceptional performance and work record as a Customer Service Ambassador
DUTIES:
: Oversee safe movement of trains
: Walk on uneven surfaces around moving equipment and mainline train traffic
: Comply with signals and operating instructions, railroad rules and regulations
: Sit, stand, climb, manipulate equipment and switches as required
: Receive and transmit instructions by radio
: Monitor speed, brake and other gauges to ensure safe and on:time train operations
: Perform mechanical pre:departure inspections
Qualifications
We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at careers.bombardier
Your ideas move people.
BOMBARDIER
the evolution of mobility
Job: Train Operations and Maintenance
Primary Location: CA:ON:Toronto Downtown
Organization: Transportation
Schedule: Full:time
Employee Status: Regular
Job Posting: 09.06.2017, 5:34:37 PM
Unposting Date
Ong

Source: https://www.tiptopjob.com/jobs/71806824_job.asp?source=backpage


• Location: Toronto

• Post ID: 86888342 toronto
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