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Posted: Tuesday, August 22, 2017 5:26 PM


At Rogers we're for supporting you on a journey to a rewarding career. Whether you're a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.
ROGERS Hi: Speed Internet department is recruiting for Technical Support Representatives with a start date of Tuesday,
September 5th
, 2017. This position will be based at our York Mills
campus. We are looking for customer champions who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefully. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast:paced, performance and sales driven environment? Would you love to be an ambassador for Rogers in delivering whats next? If so, you should consider a career with us today

Responsibilities:
:
Be committed to being there for our customers and share our dedication in striving to deliver world class customer service, Technical support, and first call resolution
:
Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
:
Handle inquiries about repair, replacement, technical problem resolution and connectivity;
:
Analysis of issues with telecommunication equipment and/or devices and associated desktop software;
:
Trouble shoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
:
Complete accurate transactions with a sense of urgency and an eye for detail;
:
Take appropriate action to efficiently resolve issues;
:
Take accountability to solve issues from beginning to end;
:
Receive and incorporate feedback to improve personal and business performance;
:
Proactively profile customer needs and match our products and services to those needs

Minimum Qualifications:
:
Secondary language to English an asset
:
Post:secondary education in a computer:related environment or comparable work experience
:
Post:secondary diploma/degree an asset
:
Available to work a flexible schedule including evening, weekends, and holidays shifts
:
Excellent active listening and communication skills
:
Customer Champion: Passionate about providing world class customer service
:
Passionate about the telecommunication industry and technology
:
Ability to multi:task (navigating between multiple screens, while effectively carrying a conversation)
:
Must be computer literate (strong keyboard and internet navigation skills, basic math skills, etc.)
:
Dedicated to go above and beyond to deliver exceptional service to our customers while building strong relationships and answering technical service inquiries
:
Proven past experience in a customer service or technical support role preferably in a call center
:
Proven ability to resolve customer issues in a professional and timely matter
:
Thrive in a fast:paced, highly competitive environment
:
Thrive to meet or exceed Call Centre monthly performance objectives including call handle time, problem resolution and schedule adherence

Preferred Qualifications:
:
Bilingual (English and French) is considered an asset
:
Post:secondary education in a computer:related environment or comparable work experience
:
Post:secondary diploma/degree an asset

Great Work, Greater Rewards:
:
We offer you PART TIME PERMANENT position
:
Competitive base salary + performance based bonuses
:
Comprehensive benefits program
:
50 Rogers Employee Discount
:
Rogers Wealth Accumulation Plan (pension, RRSPs, employee share plan)
:
Career pathing and organic growth opportunities to build a career
Schedule:Part Tim

Source: https://www.tiptopjob.com/jobs/70921289_job.asp?source=backpage


• Location: richmond hill, Toronto

• Post ID: 84248628 toronto
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