Senior Systems Support Analyst : 2201 Eglinton Avenue E. Scarborough, ON - (scarborough, ontario)
Posted: Thursday, October 5, 2017 11:32 PM
Requisition ID: 8631
Join the Global Community of Scotiabankers to help customers become better off.
Purpose of Job
Infrastructure Automation Services provides application delivery and infrastructure management services for our BTO, GTS, IBIT and GBM clients. This includes developing/maintaining agile, innovative and low:cost solutions (processes and tooling) to improve Scotiabank's ability to develop/deliver high:quality software applications at a fast pace without compromising the security and stability of the critical bank systems.
The Senior Systems Support Analyst will be responsible for Scotiabank Public and Private Cloud ( scotiabankcloud.bns/ ) first and second level administration services and operational support for the tenants (servers) in the cloud; primary focus will be the Public Cloud. The cloud environment offers self:service Windows and Linux system provisioning to our users with IIS and SQL add:ons (as a part of our continual service improvement philosophy more web service and database offerings will to be made available in 2017). The incumbent will therefore require strong Windows and Linux admin/support skills, excellent customer service skills and be familiar with web development technologies.
The ideal candidate will have at least 5 years operational experience in Information Technology, with advanced knowledge of Windows 2008/2012, RHEL 6/7.X, Microsoft Azure, Google Cloud Platform , Pivotal Cloud Foundry, Microsoft SCCM and Red Hat Satellite. Experience and proficiency in scripting (powershell/BASH) is essential to support and develop automation services. Knowledge of different development methodologies and frameworks is desired. Hands:on experience supporting a Cloud Management Platform (the Bank's technology is powered by Microsoft Azure would be very beneficial. Experience with VMware vSphere 6.x vCenter Orchestrator, and AWS or other public cloud platforms would be definite assets.
Exposure and administrative experience with middle:ware technologies such as Redhat JBoss and Apache Tomcat product lines would be beneficial, while additional experience with Networking technologies (SNA, TCP/IP, Internet/Intranet) and Active Directory services is advantageous.
The incumbent must be a quick learner and a self:starter with the ability to think outside of the box and be a creative problem solver. Excellent oral and written communication skills are required for the purpose of providing reports to management and effectively communicating with the user community. A degree in computer science or a related designation/certification is desired.
:Manage customer issues, resolving them directly or engaging internal resources to do so.
:Become a trusted advisor to customers via your enthusiastic social engagement and technical depth while balancing internal resources to meet internal demands.
:Portray an accurate sense of urgency and professionalism when interacting with customers.
:Develop test cases and confirm software deficiencies; working closely with Cloud Administrators and Engineers on timely workarounds and fixes to the product, verifying fixes and coordinating delivery.
:Responsive and proactive communications, at the highest level of customer satisfaction in every interaction.
:Proactive issue tracker, documenting as you go, and able to provide reporting at appropriate intervals and relevant levels to the team and management.
:Must be able to learn and propagate the knowledge through written and verbal technical trainings.
:Develop and document knowledge in the form of incident notes, technical articles, contributing to knowledge base and forums with specific areas of expertise.
:Timely follow up on customer commitments effectively prioritizing issues in process / product refinements relaying feedback to Senior Cloud Admins and Engineers
:Set meaningful objectives for self:development and the team collective obje
• Location: Toronto
• Post ID: 90178072 toronto