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Posted: Tuesday, September 12, 2017 9:00 AM

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At Rogers were for supporting you on a journey to a rewarding career. Whether youre a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

Rogers Smart Home Monitoring is recruiting Part-Time Technical Support Representatives at ourYork Millslocation with a start date ofMonday, October 2nd, 2017. The team is looking for customer service champions who will provide world class service and who enjoy solving problems imaginatively and resourcefully. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance-driven environment? Would you love to be an ambassador for Rogers in delivering whats next? If so, you should consider a career with us today!

Responsibilities:

  • Be committed to "being there" for our customers and share our dedication in striving to deliver world class technical support and first call resolution.
  • Take appropriate action to efficiently and innovatively resolve issues.
  • Interact with customers via telephone providing first level technical support and represent the Rogers Smart Home Monitoring brand with pride.
  • Adhere to regular, consistent and punctual attendance best practices. Must be able to work nights and weekends.
  • Passionately provide technical support and build a rapport with a variety of customers and their changing technical requirements.
  • Handle inquiries about repair, replacement, technical problem resolution and connectivity.
  • Analyze issues associated with telecommunication equipment and/or mobile devices and associated desktop software.
  • Troubleshoot, escalate and resolve technical scenarios related to account provisioning, device functionality, device configuration, application support, software downloads, network connectivity and vendor issues.
  • Complete accurate transactions with a sense of urgency and an eye for detail.
  • Take accountability to solve issues from beginning to end.
  • Receive and incorporate constructive feedback to improve personal and business performance.
  • Proactively profile customer needs and match our products and services to those needs.

Minimum Qualifications:

  • Post-secondary education in a computer-related environment or comparable work experience
  • Available to work a flexible schedule including evening, weekends, and holiday shifts
  • Open availability to attend our Full-Time training program during the mornings, evenings, and weekends;
  • Possess strong written and verbal communication skills
  • Passionate about the telecommunication industry, home automation, and technology
  • Ability to multi-task (navigating between multiple screens, while effectively carrying a conversation)
  • Must be computer literate (strong keyboard & internet navigation skills, basic math skills, etc.)
  • Excellent active listening and communication skills
  • Dedicated to going above and beyond to deliver exceptional service to our customers while building strong relationships and answering technical service inquiries
  • Proven past experience in a customer service or technical support role preferably in a call center
  • Ability to excel in a fast-paced, highly competitive environment
  • Proficiency in resolving customer issues in a professional and timely matter
  • Capable of meeting and exceeding Call Centre monthly performance objectives including call handle time, problem resolution and schedule adherence

Preferred Qualifications:

  • Bilingual (English and French) is considered an asset

Post-secondary diploma/degree an asset

Schedule:Part Time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location:855 York Mills Rd. (022), Toronto, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Technical Support
Requisition ID: 109948
WHY ROGERS?
As a proud Canadian company, we're dedicated to making things easier for our customers. Weve been embracing and leading change for over 50-years, and well continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
Why Rogers? Because your tomorrow inspires our today.
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at (e-mail removed) to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes: Call Centre || Canada (CA) || ON || Toronto || None ||

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or contact us at bp+21892031@jobvertise.com


• Location: Toronto

• Post ID: 87946807 toronto
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