Posted: Friday, March 3, 2017 8:31 PM
What is the opportunity?
As the Client Service Representative, you will provide in depth knowledge and professional responses to clients requiring assistance with Entitlement Services related inquiries. You will be supporting a globally integrated client experience by ensuring quality service is provided while reducing risks and improving efficiency. Your responsibilities will include providing support to escalation matters, as well as providing detailed information on event processing and market practices associated with Entitlements.
What will you do?
:Respond to internal or external client inquiries ensuring responses are executed in a professional manner and consistent with the timelines as set out in policies and procedures
:Provide procedural and technical support to Full Coverage clients ensuring the accuracy and timeliness of responses while managing any related risks and ensuring all inquiries are processed in line with Service Level Standards
:Provide feedback on client inquiries identifying trends, and logging issues to assist in monitoring client satisfaction levels and developing solutions to enhance the client experience.
:Respond to escalation issues received from clients ensuring all identified issues are escalated same day to management within the team.
:Participate in team meetings, presenting information on Entitlement related topics where required.
:Support the Management team with projects/tasks as assigned
What do you need to succeed?
:Minimum 2 years of client service experience in a corporate environment, ideally in the finance industry
:Completion of a college/university degree
:Excellent communication and interpersonal skills with good judgement skills
:Excellentwritten and verbal communication skills.
:Strong team player with exceptional client relationship management skills
:Canadian Securities Course.
:Excellent knowledge of corporate action principals
:Bilingual (English and French)
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
:Excellent exposureto communicate with various business partners and stakeholders in Investor and Treasury Services and within other platforms as appropriate
:Opportunity to obtain hands:on experience throughout your role
:Working with an exciting, close:knit, supportive and dynamic group
:Opportunity to collaborate with other business segments within the bank
:Excellent career development and progression opportunities
:A comprehensive Total Rewards Program including bonuses and flexible benefits
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full: and part:time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, rbc.
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally:protected factors. Disability:related accommodations during the application process are available upon request.
• Location: Toronto, toronto/meadowvale
• Post ID: 61451612 toronto